Complaints

Do you have to send us a complaint? Here are the instructions

 

Dear customer,

without prejudice to the possibility of contacting the Judicial Authority, you have the right to submit a complaint in writing to the principal company at the addresses indicated in the additional DIP or to the intermediary. For complaints to the intermediary, you can use the dedicated email addresses reclami@acrisureitalia.com, or via PEC at doublesinsurancebroker@pec.it and finally by registered letter with return receipt addressed to the Complaints Department - Acrisure Italia SpA, via Mazzini n . 3, 07100 - Sassari.

 

Also in order to facilitate the response, the complaint must contain the indication of: the object of the complaint and description of the circumstances on which it concerns; the quality of the complainant (eg. Policyholder, Insured, Damaged, Beneficiary, Consumer Association, or other); the residential address; telephone number and / or e-mail address; the policy number; the name of the Contractor; the number and date of any claim to which you refer; if the complaint concerns the behavior of our employees and / or collaborators or concerns the products / services we offer; any other information that you think is useful to help us understand the problem.
 

If you are not satisfied with the outcome of the complaint or if there is no reply from the intermediary or the company within the legal deadline of 45 days, you also have the right to contact IVASS using the appropriate form. provided on the website www.ivass.it by sending the complaint to the following addresses: via PEC to the address protection.consumatore@pec.ivass.it, via fax to 06.42133206 or via ordinary mail "IVASS Consumer Protection Service" - Via del Quirinale, 21 00187 Rome.

 

Furthermore, you have the right to make use of any other alternative dispute resolution systems provided for by current legislation, always as indicated in the additional DIP.

Finally, you also have the right to contact the Guarantee Fund for the activity of insurance and reinsurance brokers set up at Consap, Via Yser 14.00198 Rome, telephone 06.857961 to ask, where the conditions exist and the right to do so , the compensation for the pecuniary damage caused to them by the exercise of the intermediation activity, which has not been compensated by the intermediary itself or has not been compensated through the Civil Liability insurance contract which covers the damages caused to the contracting parties by negligence and errors of the intermediary or from negligence, professional errors and infidelity of employees, collaborators or persons whose work the intermediary must answer according to law.